Refund policy
Refund Policy
- Missing, wrong, or damaged parts are replaced free on every order — no return needed.
- A package lost, stolen, or damaged in transit is reshipped free — but only if you added Order Protected.
- Change-of-mind returns are also only available with Order Protected.
- Approved Order Protected returns are refunded within 2–3 business days of us receiving the item.
What's covered under this policy depends on the type of issue, and — for two of the three cases below — whether you added Order Protected to your order at checkout. This page explains each case clearly, so you know exactly what to expect before you contact us.
What is Order Protected?
Order Protected is an optional add-on shown at checkout for a small additional fee. It's separate from our standard coverage for manufacturing defects, which applies whether or not you add it. Order Protected covers two things: your package if something happens to it in transit, and your right to return the item for a simple change of mind. You can check whether your order includes it on your order confirmation email or in your account order history.
Missing, incorrect, or damaged parts inside the box — covered on every order
If your set arrives with a missing, incorrect, or damaged part, we replace it at no cost. You do not need to return anything. Email us your order number and a clear photo showing the issue — we aim to confirm and dispatch the correct part(s) within 48 hours of a real person reviewing your photos.
This covers manufacturing and packing errors on our side. It does not cover parts lost or damaged after delivery through normal use, or components deliberately altered or removed by the customer.
Package lost, stolen, or damaged in transit
If your order has Order Protected and your package is lost, stolen, or arrives damaged in transit, we ship a free replacement set. This is a reshipment, not a refund. Contact support@legendbrix.com with your order number and any supporting details (tracking status, delivery photos, or a police/carrier report if you have one).
If Order Protected wasn't added at checkout, we're not able to replace or refund a package that's lost, stolen, or damaged in transit. We recommend contacting the carrier directly using your tracking number to file a claim.
Change-of-mind returns — orders with Order Protected
If Order Protected was added at checkout, you can return your set within 30 days of delivery for a full refund — for any reason, including simply changing your mind.
To be eligible, the item must be returned:
- Unused and not assembled beyond what's needed to inspect it
- With all original tags, labels, and packaging materials intact
- In the original box, in the same condition it arrived in
Once we receive and inspect the returned item and confirm it meets the above condition, we process your refund to your original payment method within 2–3 business days (48–72 hours). If an item doesn't meet these conditions, we'll contact you before making a final decision — we don't reject returns silently.
Change-of-mind returns — orders without Order Protected
If Order Protected wasn't added at checkout, we're not able to offer a return or refund for reasons other than a manufacturing defect — for example, if the set arrived complete and correct but you've decided you no longer want it. Order Protected can be added at checkout on future orders if you'd like this flexibility.
How to start a request
All requests — replacement parts or returns — start the same way: email support@legendbrix.com with your order number. See Dispute Resolution for the full step-by-step process.